23. Our HOA pays for our subdivision’s street lights as part of our annual assessment budget, who do we contact at the electric company to complain about irregular billing and off-the-chart increases?

Concerns or complaints about First Energy [Potomac Edison] power company billing practices, you may file either an informal or formal complaint with the West Virginia Public Service Commission by calling . Also, at this writing [June 5, 2013] your issues may be e- mailed directly to Mrs. Charlene Gilliam, Director of External Affairs cgillia@firstenergycorp.com – remember to include your name, physical location, and telephone number.

UPDATE 2016: contacts for WV PSC Utilities Division at http://www.psc.state.wv.us