Concerns or complaints about First Energy [Potomac Edison] power company billing practices, you may file either an informal or formal complaint with the West Virginia Public Service Commission by calling . Also, at this writing [June 5, 2013] your issues may be e- mailed directly to Mrs. Charlene Gilliam, Director of External Affairs cgillia@firstenergycorp.com – remember to include your name, physical location, and telephone number.
UPDATE 2016: contacts for WV PSC Utilities Division at http://www.psc.state.wv.us